When you book Amanvana Spa Resort, you agree to the following terms and conditions:
1. Booking, Cancellation, and Refunds
Please review our booking, cancellation, and refund policies before confirming your reservation.
Cancellation fees may apply for changes or cancellations.
Refunds for canceled refundable reservations will be processed within 2–4 weeks, after deducting applicable bank charges or credit card fees.
2. Check-In and Check-Out
Valid photo ID is required for all guests at check-in.
Payment information may be requested upon arrival.
Early check-in and late check-out are subject to availability.
3. Payments
All reservations must be secured with confirmed payment via bank transfer or credit card.
4. Resort Policies
Outside food, beverages, and music are not permitted on the premises.
Pets are not allowed at Amanvana Spa Resort.
5. Activities and Safety
Reliable footwear and suitable clothing are recommended for activities involving river crossings.
For safety, please do not carry belongings while river trekking.
Follow all instructions from our activity guides.
River trekking may be canceled due to weather conditions or high water levels.
6. Pool Usage
Proper swimwear is required.
Cotton clothing is not permitted in the pool.
7. Additional Charges
Extra services or amenities not included in your booking confirmation will be charged separately.
By confirming your booking, you acknowledge that you have read and accepted these terms.
Cancellation & Guarantee Policy
Prepayment – All reservations require prepayment via cash deposit, credit card, or online bank transfer.
Cancellations –
Requests made 15 days or more before the arrival date will incur a cancellation fee equal to 1 night’s room charge.
Requests made less than 15 days before arrival will be charged the full cost of the booked stay.
Force Majeure – Amanvana Spa Resort is not liable or obligated to provide compensation if fulfilling your reservation is impossible due to circumstances beyond our control.
Examples of Force Majeure – Natural disasters, severe weather, fire, floods, explosions, civil unrest, war, terrorism, epidemics, or any other emergency external to our operations.
Impact of Force Majeure – Such events may pause or suspend the commitments made between you and the resort. If alternate accommodation is required, any additional costs will be the guest’s responsibility.
Privacy Policy
At Amanvana Spa Resort, we are committed to protecting your privacy at all times. Any personal information we request will only be used in accordance with this policy.
1. Scope of This Policy
This policy applies to all guests engaging with our services, whether in person or through our website at https://www.amanvanaspa.com. We only collect the personal data necessary to provide excellent service, process your requests, and share information you have asked for.
2. Information We Collect
We may collect:
Name and contact details (email, phone number, address)
Demographic information and preferences
Other personally identifiable information relevant to your stay
This helps us create guest profiles, personalise your experience, and better understand your needs.
3. How We Use and Protect Your Data
Your information is stored securely with strict access controls.
It will never be shared with third parties without your consent, unless required by law.
We use your data only to deliver services, process bookings, and enhance your stay.
4. Your Privacy Rights
You can contact our Data Protection Officer at any time to:
Update your personal information
Change your consent preferences
Request deletion of your data
Submit a privacy-related query or grievance
5. Compliance
Our privacy practices follow all applicable data protection laws, including the principles of the General Data Protection Regulation (GDPR). We review our policies regularly to ensure compliance and safeguard your information.